Eligible Exchange Cases
- You received the wrong style, color or size.
- The item has clear non-human damage or defects.
- The size is not suitable and the same item is still available in another size.
Exchange
Exchange Policy
To protect every customer, please check your items as soon as possible after receiving them. If there is a wrong item, defect or size issue, please keep the original packaging and contact us.
Non-Exchangeable Cases
- The item has been washed, worn, had tags removed, carries perfume or shows signs of use.
- Accessories, intimate wear, sale items or products marked as non-exchangeable.
- Refund requests due to personal preference, slight color difference or manual measurement variance.
How to Apply
- Contact us on WhatsApp within 3 days after receiving your order.
- Provide your order details, product photos and a description of the issue.
- After our team confirms the case, we will advise the exchange or next arrangement.
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